Terms of Use
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TERMS AND CONDITIONS FOR PURCHASING AND USE OF WEBSITE
1. INTRODUCTION
This document (hereinafter referred to as the “Terms & Conditions”), together with the
documents mentioned within, specifies the conditions for using and purchasing products on the website (www.sorooriastudio.com).
Please read these Terms & Conditions, our Cookies Policy and Privacy Policy (hereinafter
referred to as “Data Protection Rules”) prior to using our website. Before placing an order,
you must accept the Terms & Conditions, whose provisions are binding for the submitted order following their acceptance.
The Terms & Conditions are subject to change, however the said changes shall not apply to provisions of the Terms & Conditions accepted for any orders which have already been placed. It is very important to read the Terms & Conditions and the Data Protection Rules each time when placing an order.
If you have any questions regarding the Terms & Conditions or the Data Protection Rules, you can contact us using the contact form on our website.
The product purchase contract concluded via this website between us and you shall be hereinafter referred to as “Contract”. The Contract may be made, at your discretion, in any language in which these Terms & Conditions are available on the website
Any provisions of these Terms & Conditions regarding a “Consumer” refer to Users who are natural persons and who enter into Contracts with us:
- That are not directly related to their business; or
- As entrepreneurs operating a business as a sole proprietorship, if the contracts are directly related to their business, while the provisions demonstrate that they are not related to their professional capacity.
2. ABOUT US
The sale of goods via this website is conducted under the name of Sorooria Studio by ABYSSOO sp. z o.o. with it registered office in Bielniki 3 / 72, 61-556 Poznań, Poland, entered into the register of entrepreneurs held by the District Court of Poznan in Poznan, 12th Economic Department of the National Court Register, under the KRS number 0000823404, statistical identification number REGON number: 385345924, NIP tax identification number: 7831811934, with a share capital of PLN 5 000,00 zł.
You can contact us at: Bielniki 3 / 72, 61-556 Poznań, Poland, by e-mail : happytohelp@sorooriastudio.com or by mean of online communication.
3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
Any information or personal data provided to us shall be processed in accordance with the Data Protection Rules.
4. USE OF OUR WEBSITE
By using and placing orders via the website, you are obliged to:
• Use this website only to make significant enquiries and to place legally binding orders;
• Not to place any fraudulent or dishonest orders. In the event of any doubts that such an
orderhas been placed (e.g. in the event of a stolen credit card or similar instance), we will try, insofaras possible, depending on the available contact details, to contact the User to verify the authenticity of such suspicions, and in the event that our suspicions are confirmed we have theright to cancel the order and notify the User of the circumstances;
• Provide us with your e-mail address, postal address and/or other true and accurate contact details. Orders cannot be placed by the User if we are not provided with all the information werequire.
By placing an order using this website, you hereby declare that you are over 18 and you
havefull legal capacity (to enter into Contracts).
ABYSSOO sp. z o.o. MMBRS. If you are a registered User, you may have access to discounts and other special offers (hereinafter "ABYSSOO sp. z o.o. MMBRS") both on our official website. The conditions applicable to each discount or special offer will be made available in accordance with applicable law and will apply to each of these discounts or special offers (hereinafter referred to as "Special Conditions"). Accordingly, these Terms & Conditions will be complemented by Special Terms and Conditions for each discount or
special offer.
5. HOW TO PLACE AN ORDER
To place an order on this website (www.sorooriastudio.com), you, the User, has to complete the entire online shopping procedure, that is, add the selected product to your basket, proceed tothe checkout (selecting a payment method or making the purchase as a guest) and click on the “Pay now” or "Pay with PayPal" button.
If you discover a mistake in the order in terms of the type or quantity of the selected
products,or any other details, please e-mail us without delay on: happytohelp@sorooriastudio.com. You will then receive an e-mail from us confirming we have received your order (“Order confirmation”).
The e-mail message containing the Order confirmation is not tantamount to our acceptance ofthe order; it simply confirms that we have received your order. Once we process the order andprepare it for shipment, we will send you an e-mail informing that we have accepted the orderand containing shipment details (“Shipment confirmation”).
We reserve the right to refuse orders. Since we wish to make sure that your chosen product isavailable, we will not accept the order until we prepare the product for shipment. In the majorityof cases this will be within twenty-four hours for products in stock in the warehouse. In the caseof items not in stock in the warehouse, you will receive a message with Shipment confirmationonce the product is available and prepared for shipment, which in no case shall be later than on the estimated shipment date given to you at the time of selecting the payment method.
When we send you Shipment confirmation and you the User, receives it, we and you enter
into a Contract. Together with Shipment confirmation you will receive these Terms &
Conditions, which constitute the Contract model. The Terms & Conditions can be saved to
computer memory or to other personal devices and opened when required.
Your order is also registered and stored by our system. Accounting documents confirming
theContract made via our website are kept for 5 years.
What remains to be done on our side is to deliver the product(-s) to you, which is described inparagraph 7 below.
The User shall be solely responsible for the accuracy and completeness of the data provided for invoice issuance.
By selecting a B2B purchase and providing a TAX ID, the User declares that they are duly
authorized to act on behalf of the indicated entity and that the purchase is made on its
behalf.
In the event of selecting a B2B purchase, the User declares that they are making the
purchase in the name and on behalf of the indicated entity and that the purchaser’s data
provided is accurate. The issued invoice reflects the data and the nature of the transaction
in accordance with the information provided at the time of placing the order.
The seller shall not be obliged to amend invoice data where such data was incorrectly
provided by the User at the time of purchase.
6. PRESONALIZED PRODUCTS
The www.sorooriastudio.com allows you to customize some of the products by including texts and characters that you can select from the options available to you for each product. Those products that are customizable will be indicated as such. In the Buying Guide you can find more information about this option.
You should be aware that, due to technical or other reasons beyond our control, the actual
colors, textures and sizes may vary from those displayed on your screen. Also, you should keep in mind that because they are personalized garments, it will not be possible to return
or exchange these products.
You warrant that you are authorized to use the texts and other elements that are part of the customization of the products. While we reserve the right to refuse your customization or to cancel orders for personalized products for breach of these conditions, you will be solely responsible for the customization you request. We may refuse your personalization or cancel orders for personalized products in the event that we detect that the customization consists of, or includes, inappropriate elements, owned by third parties or otherwise illegal.
We do not assume an obligation to verify, nor do we assume responsibility for, the texts or
other elements that are part of the personalization created by the users of this service. We
do not guarantee the legality of such texts, or other elements, and, consequently, we do not assume any responsibility for the damages and / or losses that may arise for any user (s) and / or any other third parties - and whether individuals or public or private entities - derived directly or indirectly from the use of personalization or that keep any type of relationship with said personalization and / or its products.
7. DELIVERY
We will deliver the product(-s) in accordance with the Shipment confirmation and on the
date indicated therein, or, if no delivery date was given, within the approximate time range
given when you choose the delivery method, in any case not later than 30 days after the Contract date. If exceptional circumstances lead us to believe a delay may occur, we will contact you toarrange a new delivery date or, if you do not accept the proposed date, you are given the optionto withdraw from the Contract. In this event, any and all payments made under the Contract shall be refunded without undue delay.
Under the terms of these Terms & Conditions, a “delivery” is completed or an order is “delivered” when you, the User, or a third party indicated by you, actually come into
possessionof the product, as confirmed by a signature on the proof of delivery for the
orderedproducts atthe arranged delivery address.
Please note that we do not deliver to PO boxes. Please also note that we do not deliver to
yourplace of residence on Saturdays and Sundays.
The delivery of a virtual gift card shall be considered completed according to the provisions ofthe Terms and Conditions for use of a gift card, in any case at the time of sending it to the e- mail address given by you, the User.
You, the User, are responsible for any customs and import taxes that may apply. We do not responsible for delays due to customs.
8. WHEN DELIVERY IS NOT POSSIBLE
If you have been delayed in receiving the order, we will extend the date for you to receive
theorder. If it is not possible to deliver the order on the later date, we have the right to cancel theorder (to withdraw from the Contract) following which the Contract shall be terminated. In this event, any and all payments made under the Contract shall be refunded without undue delay.
In the event of paid-up orders, if 10 days have elapsed since the time of receipt of
informationthat the order is ready for collection and the order is not collected for reasons
which cannot beattributable to us, we have the right to assume that you wish to cancel the
order (to withdraw from the Contract) and the Contract shall be terminated. In this event,
any and all payments made under the Contract shall be refunded without undue delay.
This clause does not apply to virtual gift cards, as its delivery is subject to the provisions of
theTerms and Conditions for the use of a gift card, and of the provisions of paragraph 7
above.
9. TRANSFER OF RISK AND OWNERSHIP TITLE TO ORDERED PRODUCTS
Product-related risk is transferred onto you upon the product’s delivery. The ownership title toordered products is transferred onto you upon their delivery.
10. PRICE AND PAYMENT
Posted prices do not include shipment costs which will be added to the price of your items
at the end and shown to you before you place your order (as a statement of will to conclude a distance contract). Our Shopping Guide includes information on delivery costs.
You explicitly authorise us to issue invoices in electronic form.
Prices are subject to change at any time. However, with the exception of the provisions
above,changes do not apply to orders which have already been placed.
Once you have selected all the items you wish to buy, they will be added to your basket,
and you need to place the order and make payment. To do this, proceed with all the actions includedin the shopping procedure, providing or checking required information at every step. Furthermore, prior to making payment you may modify details of your order throughout the entire shopping process. A detailed description of the shopping process is available in the Shopping Guide. In addition, registered users can check the history of all their placed orders in the “My account” section.
Available payment methods include Visa, Master Card, PayPal, P24,
BLIK (provided by przelewy24), as well as payment in full or in part using a Sorooria Studio gift card or voucher issued by ABYSSOO sp. z o.o.
If you choose PayPal or P24 as your payment method, your account will be charged once
your order is confirmed.
By clicking the “Pay and place order” button, you confirm that you are the card holder, or
the rightful holder of a gift card or voucher.
Credit cards are subject to verification and authorisation by their issuer. In the event the
issuerfails to authorise payment, we will not be liable for any delays or non-delivery of the
ordered goods, and we shall be unable to enter into a contract with you.
11. VALUE ADDED TAX (VAT)
In accordance with laws and regulations in force, all purchases made through this website
mustinclude value added tax (VAT), except for goods that are to be delivered directly to
customersin the Canary Islands, Ceuta and Melilla.
In this respect, and also in accordance with Chapter I Title V of the Council Directive
2006/112/EC dated 28 November 2006 on the common system of value added tax, the
deliverylocation is deemed to be the territory of a Member State and the address to which
the articlesare to be delivered, with the VAT levied according to the rate applicable in the
Member State,where the items included in the order are to be delivered.
In accordance with the rules and regulations in force in the particular legal territory, certain
items delivered to some European Union Member States may be subject to the “reverse
charge” rule (Article 194 of Directive 2006/112), if the customer is or is required to be a VAT taxpayer. In this case we do not charge VAT, subject to the recipient confirming that they will settle VAT for the delivered items under the reverse charge procedure.
Orders delivered to the Canary Islands, Ceuta and Melilla shall be exempt from VAT under
Article 146 of the aforementioned Directive, under the proviso that relevant taxes and duties are applied in accordance with laws and regulations in force.
12. EXCHANGES AND RETURNS POLICY (Rules for complaints and withdrawal from the contract)
We would like to inform that in some cases, the refund to the Consumer referred to in point 10 may be made from a foreign bank account. The consumer's bank may then charge additional fees. The consumer is obliged to incur any additional costs associated with such a refund.
The refund shall be issued using the same method of payment that was used for the original transaction, unless the Consumer has expressly agreed to an alternative refund method offered by us, which does not entail any additional costs for the Consumer.
12.1 Statutory right to withdraw from a contract
If you are a Consumer, you have the right to withdraw from a Contract without stating your reasons within 14 days from the day, on which the Consumer or another third person
indicatedby them (other than the carrier) actually comes into possession of the purchased
product or, ifseveral products are included in a single order, but are delivered separately,
within 14 days fromthe day, on which the Consumer or another third person indicated by
them (other than the carrier) actually comes into possession of the last product on the order.
To take advantage of the right to withdraw from the Contract, you, the Consumer, should
notifyus by e-mail at: happytohelp@sorooriastudio.com. You need to state your reasons for the withdrawing from the Contract.
If you, the Consumer, send the notification on withdrawal from the contract by sending an e-mail, we will send you, the Consumer, confirmation of receipt of the notification on withdrawal on a durable medium (pdf). You, the Consumer, do not have the right to withdraw from the Contract, if the subject-matter is the delivery of one of the following products:
i. Products tailored or personalized to a Consumer’s individual needs;
ii. Audio or visual recordings, or computer software, delivered in sealed packaging, if the
packaging has been opened after delivery;
iii. Goods in sealed packaging, which cannot be returned once opened due to health safety
and for reasons of hygiene once the packaging has been opened after delivery.
In the event of a statutory withdrawal from this Contract by the Consumer, we shall refund
all payments received from the Consumer, excluding the cost of delivery, using the same
method of payment that the Consumer selected when paying for the product, unless the
Consumer has expressly agreed to an alternative refund method offered by us, which does
not entail any additional costs for the Consumer.
In case of withdrawal from this Contract on a statutory basis and selection of one of the
refundmethods we offer, the funds shall be refunded without undue delay, not later than 14 days fromthe day, on which we were informed of withdrawal from this Contract. If you, the Consumer, decide to return and send the products(-s) independently (not choosing one of the return methods we offer free of charge, as specified below), we may wait with the refund until receiptof products or until we are provided with proof of shipping, whichever occurs first.
If you, the Consumer, decide to return and send the products(-s) independently (not
choosingone of the return methods we offer free of charge, as specified below), the products need to be returned to us (shipped to the address specified in the Template Contract withdrawal form, i.e. Bielniki 3 / 72, 61-556 Poznań, Poland) not later than 14 days from the date you, the Consumer, informed us of withdrawal from the Contract. The term is consideredto have been met provided the Consumer sends the products back before 14 days elapse.
In case of other returns you, the Consumer, are responsible for costs directly related to the
return of goods. You, the Consumer, are only responsible for possible reductions in the goods’ value by usingthem in a manner other than to verify their nature, properties and functioning.
After withdrawing from the contract, products should be returned in the following manner:
Return via courier: If the product(s) are returned via a courier, the Consumer bears the cost of the return.
After the statutory deadline for return of the purchased product has elapsed (i.e. 14 days fromdelivery of the purchased product), you (the Consumer) have the right to withdraw from the Contract based on you contractual right of withdrawal (see point 13.2. below)
12.2 Contractual right to withdraw from the contract
Aside from the right of Consumers to withdraw from the Contract pursuant to statutory rights, as described in Article 14.1 above, you (regardless of whether you are a Consumer or not) have the right to withdraw from the Contract within 30 days from receiving Shipment confirmation.
The right to withdraw from the Contract applies only to those products returned in the same condition or in a condition where the diminished value does not exceed minor defects causedby using the products in a manner necessary to determine their nature, properties or functioning.
We reserve the right to refuse to accept the return of products sent or forwarded to us after thedeadline for returns or those products which are not in the same condition in which they were received. We shall not issue a refund if the product fails to meet the above requirements.
Returns of gift cards are subject to the Terms & Conditions for use of gift cards.
By pressing 'Pay now' at the Check out process, you, the Consumer, agree with the Terms of Use.