Rules for complaints and withdrawal from the contract

Complaint

In the case of contracts concluded with Customers who are also consumers within the meaning of Article 221 of the Civil Code, the Seller is liable for any nonconformity of the Goods with the contract if the Customer discovers such nonconformity within two years from the date of Delivery. The Customer is obligated to notify the Seller of any nonconformity of the Goods with the contract within two months of discovering such nonconformity.

The Seller will respond to the complaint regarding the Goods submitted by the Customer within 14 days and inform him/her about the further procedure.

In order to facilitate the complaint process, if possible, the Customer is asked to send photos and a detailed description of the Goods that do not comply with the contract.

If the complaint is resolved in favor of the Customer, the Seller will bring the Goods into conformity with the contract, as requested by the Customer, by repairing or replacing them with new ones. If the replacement or repair would cause significant inconvenience to the Customer, the Seller will, in accordance with the Customer's request, reduce the price or refund the full amount for the complained product within 14 days following the Customer's withdrawal from the contract. The Seller will refund only the price of the goods, which the consumer incurred, exclude the consumer's shipping costs. Also, the Customer is responsible for return shipping costs.

The customer may complain about a product with defects:

  1. using the rights arising from the warranty granted – in such circumstances, the Customer may file a complaint with the Seller, who is only an intermediary forwarding the submitted complaint to the manufacturer
    or
  2. exercising the rights of a Customer who is also a consumer within the meaning of Article 221 of the Civil Code towards the Seller in connection with the non-conformity of the Goods with the contract.

When specifying the manner of fulfilling the store's obligations, the Customer has the right to demand that the goods be brought into conformity with the contract through free repair or replacement, unless repair or replacement is impossible or requires excessive costs. If the store is unable to meet these demands, the Customer has the right to demand an appropriate price reduction or withdraw from the contract.

 

Withdrawal from the contract

A Customer who is also a consumer who has entered into a distance contract may withdraw from it without giving a reason by emailing to happytohelp@sorooriastudio.com . Withdrawal from the contract is possible within 14 (fourteen) days of the delivery of the contract item.

Sending a notification by using the above-mentioned email will send information to Sorooria Studio and a confirmation to the Customer with information about the further procedure.

In the event of withdrawal from the contract, the contract is considered null and void, and the Customer is released from all obligations. Whatever the parties have provided is returned unchanged, unless a change was necessary within the scope of ordinary management. The return must be made immediately, no later than 14 (fourteen) days. In the event of a return of the entire order, the Seller will refund price of the goods but excluded the consumer's shipping costs

The Customer should send the returned goods at his/her own expense to the address indicated below:

ABYSSOO sp. z o.o.
Bielniki 3 / 72, 61-556 Poznań, Poland

By pressing 'Pay now' at the Check out process, the Customer agree with the rules for complaints and withdrawal from the contract.
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